Terms & Conditions
Please read these terms carefully before using our services
Last Updated: December 2025
Product Authenticity
We guarantee that all gemstones sold by us are 100% authentic and natural.
Due to the nature of gemstones, slight variations in color, size, texture, and inclusions may occur. These natural variations do not affect the quality or authenticity of the product.
No Refund Policy
⚠️ All sales are final
Whether it be consultations, reports, or gemstones — we do not offer refunds for any reason.
We encourage customers to review all product/service details and descriptions carefully before making a purchase.
📌 No refunds will be processed under any circumstances.
Service Delays & Refund Exceptions
While we strive to deliver all astrology services on time, unforeseen delays may occasionally occur due to:
- High demand
- Technical issues
- Other circumstances
Exception: If a delay occurs and the customer does not wish to wait, they may contact us to request a refund. In such cases, we will initiate a full refund after verifying the delay and the customer's request.
Exchange Policy (Gemstones)
Exchanges are permitted only in the case of damaged or defective gemstones, under the following conditions:
The product must be unused, in its original packaging, and in the same condition as received.
The damage or defect must be reported within 24 hours of delivery.
Sufficient proof of damage or defect (such as clear images or videos) must be provided.
The replacement product will be dispatched only after verification and approval of the claim.
Shipping & Delivery
We ensure secure packaging and partner with reliable courier services for timely delivery. However, we are not responsible for shipping delays caused by:
Customs clearance procedures
Logistics provider delays
Force majeure events
💡 Tip: Customers are advised to track their orders using the provided tracking details.
Limitation of Liability
We are not liable for any issues arising from:
Personal dissatisfaction with the product or service outcomes
Misuse, mishandling, or improper storage of the product
Any allergic reactions or other health concerns resulting from product use
⚠️ Customers assume full responsibility for their purchase decisions and product usage.
Dispute Resolution
In case of any disputes, we encourage amicable resolution through direct communication.
If disputes persist, they will be governed by and interpreted in accordance with the laws of India. All legal proceedings will be subject to the jurisdiction of courts in India.
Data Collection & Privacy Policy
We collect and store personal information such as name, email, address, and usage details strictly for:
Order Processing
Service Improvement
We do not sell, trade, or disclose customer information to third parties except as required by law.
Contact Us
By continuing to use our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.